Return and Refund Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Lifestyle Hobbies website operated by JZ Systems Inc, located at https://lifestylehobbies.com/ (the “Website”).

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2. Contact Information

For questions regarding returns or refunds, please contact our Customer Service team:

Email: support@lifestylehobbies.com

Phone: 1-855-600-7288

Address:

JZ Systems Inc

254 Chapman Rd, Ste 208 #26007

Newark, Delaware 19702

United States

Customer Service Hours:

Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers in the United States may request a return within 30 days of delivery, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return:

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received

• Original Packaging: Items must be returned in their original packaging with all tags, manuals, accessories, and components included

• Proof of Purchase: A valid order number or proof of purchase is required

Returns that do not meet these conditions may be denied or subject to partial refunds.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact Customer Service within 30 days of delivery

   • Email: support@lifestylehobbies.com

   • Phone: 1-855-600-7288

    

2. Provide your order number and reason for the return

If approved, we will issue return instructions and, where applicable, a Return Merchandise Authorization (RMA).

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4.2 Preparing Your Return

• Securely pack the item in its original packaging

• Include all accessories, manuals, and any promotional items

• Follow the return instructions provided by our team

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4.3 Shipping the Return

• Returns must be shipped within 7 days of receiving return authorization

• Customers must use a trackable shipping method

• We recommend retaining proof of shipment until the return is processed

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5. Return Shipping Costs

• Customers are responsible for all return shipping costs, unless the return is due to our error (defective, damaged, or incorrect item)

• Shipping costs are non-refundable

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

• Return request submitted within 30 days of delivery

• Item unused, undamaged, and in original packaging

Refund:

• Refund issued to the original payment method

• 20% restocking fee will be deducted

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6.2 Defective or Damaged Goods

Notification:

• Must be reported within 7 days of delivery

Documentation:

• Clear photos or videos of the damage or defect are required

Resolution:

• Replacement or full refund

• Return shipping covered by Lifestyle Hobbies

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6.3 Incorrect Product Received

Notification:

• Contact us within 7 days of delivery

Resolution:

• We will arrange return shipping at our expense

• A replacement or refund will be issued

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6.4 Product Never Arrived

If your order does not arrive within the estimated delivery window:

• Contact Customer Service

• We will investigate with the carrier

If confirmed lost, we will offer:

• A replacement shipment or

• A full refund

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6.5 Order Cancellation

Before Shipment:

• Orders may be cancelled within 24 hours of placement for a full refund

After Shipment:

• Orders already shipped must follow the standard return process

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Clearance or final-sale items (where noted)

• Gift cards

• Downloadable or digital products

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8. Refunds

8.1 Refund Conditions

• Refunds are issued only after the returned item is received and inspected

• You will be notified by email regarding approval or denial

8.2 Refund Processing

• Refunds are processed to the original payment method

• Processing time: 5–7 business days after inspection

• Banks or credit card issuers may require additional time to post the refund

8.3 Partial Refunds

Partial refunds may apply if:

• Items are returned in used or incomplete condition

• Parts or packaging are missing

• The return falls outside policy conditions

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9. Exchanges

We replace items only if they are:

• Defective

• Damaged

• Incorrect

To request an exchange, contact support@lifestylehobbies.com.

Approved exchanges ship at no cost to the customer.

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10. Timelines Summary

• Return request window: 30 days from delivery

• Return shipment deadline: 7 days after approval

• Refund processing: 5–7 business days after inspection

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11. Legal Rights

This Return and Refund Policy does not affect any rights you may have under applicable consumer protection laws.

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12. Questions and Support

For assistance:

• Email: support@lifestylehobbies.com

• Phone: 1-855-600-7288

By placing an order on our Website, you agree to this Return and Refund Policy.