Shipping policy

Effective Date: January 1, 2026

1. Introduction

At Lifestyle Hobbies (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://lifestylehobbies.com/

2. Shipping Destinations

Countries We Ship To:

  • United States

Future Expansion:

We are continually evaluating additional shipping destinations. Any updates will be posted on our website.

3. Shipping Costs

Domestic Shipping (United States):

  • Standard Shipping: Free shipping on all orders

No Hidden Fees:

  • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 1–2 business days, Monday through Friday, excluding holidays.

Order Cut-Off Time:

Orders placed before 5:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders:

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 5-7 business days

Notes:

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or logistical issues related to freight shipments.

6. Shipping Methods and Carriers

Reliable Carriers:

We partner with reputable carriers to ensure safe and dependable delivery.

Small Parcel Carriers:

  • USPS

  • UPS

  • FedEx

LTL Freight Carriers (for large or heavy items):

  • FedEx Freight

  • Old Dominion

  • XPO Logistics

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage during transit. Please contact us promptly if an issue occurs.

7. Order Tracking

Tracking Information:

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Tracking link

How to Track Your Order:

Use the tracking link provided in your shipping confirmation email or visit the order tracking page on our website directly: https://lifestylehobbies.com/apps/track123

Assistance:

If you need help locating or understanding your tracking information, contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your shipment is delayed beyond the estimated delivery window, please contact us at support@lifestylehobbies.com or 1-855-600-7288.

Lost Packages:

If tracking shows your order as delivered but you have not received it:

  • Verify the shipping address entered at checkout

  • Check with neighbors, building management, or delivery locations

  • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:

If your order arrives damaged:

  1. Take clear photos of the damaged packaging and items

  2. Contact us within 48 hours of delivery at support@lifestylehobbies.com

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

If an item is missing from your order:

  • Contact us within 48 hours of delivery

  • Provide your order number and details of the missing item(s)

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Returns and Refunds

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • No cost to the customer for return shipping (covered by Lifestyle Hobbies).

  • Refunds:

    • Refunds are processed within 5-7 after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy:

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returned Packages:

If an order is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Phone: +1 (855)600-7288

Email: support@lifestylehobbies.com

Address: 53 Miry Brook Rd, Danbury, CT 06810

Business hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Responses are typically provided within 24–48 hours.

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website. We encourage customers to review this policy periodically.

 

Thank you for shopping with Lifestyle Hobbies.

We appreciate your business and are committed to delivering premium hobby and game-room equipment with dependable service.